I recently stayed at Novotel and overall, the experience was decent. The room was clean and the hotel is well located, close to main attractions and with good access to public transport. However, I expected more in terms of in-room amenities for a 4-star hotel. Despite booking a double room, there was only one bottle of water provided, and there were no slippers, bathrobe, or vanity set available. The facilities were quite minimal, which was a bit disappointing. It’s a good place for a short stay, but there’s definitely room for improvement when it comes to the details and the standard of in-room services.
Florentina
Mei 2025
loved the location and proximity to everything within Charleroi. everything was clean and I also like the consideration for the environment with a bin for sorting recycling and rubbish. we ordered a taxi for our super early flight. the taxi driver was amazing and even gave our kids waffles once we got to the airport in his lovely Lexus taxi 😀
Eimear
November 2024
The location is excellent, the hotel looks clean and modern both inside and outside.
Stanislav
April 2024
We made a last-minute booking due to traffic issues. My partner told me Novotel hotels are always the same: they look very nice and provide a decent quality, but the have noice issues. This is indeed a beautiful hotel with well equipped rooms. The bathroom is modern and spotless clean. The personnel is very professional and friendly. The location is brilliant, just a stone cast from the main railway station. Basically, it's a good value for your money.
Katja
Februari 2024
We booked this at the last minute as we couldn't drive home any more. The room is very spacious and clean. The bed was very comfortable. The location is fantastic right inside/ beside the Rive Gauche mall. Easy to access from downtown. Staff was also great on checking in and out.
Lily
November 2024
That was the largest hotel room I’ve ever been to! Spacious, well equipped, exceptionally clean, with a coffee machine, kettle and fridge, a beautiful bathroom and fantastic shower - everything I ever wanted in a hotel room. My only regret was that we couldn’t spend more time there - our flight was early in the morning. The staff were very courteous and helpful. If I’m ever in Charleroi again - that’s where I’ll stay! Highly recommended!
Vera
Disember 2023
The hotel in placed in the city center, close to the mall and just 7-8 minutes walking from the main train station and bus station for the airport
Frating
Mei 2025
The location and the staff were brilliant- wry helpful and friendly
Anonymous
Julai 2023
Beautiful, clean place for our family to have an evening/ night stop over before a morning flight. The hotel was spotless, the staff friendly and helpful in arranging a taxi the next morning. Our beds had crisp white sheets and were really comfy. The showers were fab, beautifully designed walk in showers with massive shower heads! We loved the fact we could have a shop late afternoon in the adjoining shopping centre and some food and a drink in the hotel’s bar in the evening. All in all a great stay, we hadn’t expected the standard for the money we paid.
Lindsey
September 2023
The bed was very good, the room had good curtains to block light, shower was very good, the room was clean and very quiet. Breakfast was okay, could have done with better bread. The hotel sent instructions for the parking - follow these, it will save you a lot of hassle.
Lolli
Mei 2023
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