The location and the staff were brilliant- wry helpful and friendly
Anonymous
2023年7月
Beautiful, clean place for our family to have an evening/ night stop over before a morning flight. The hotel was spotless, the staff friendly and helpful in arranging a taxi the next morning. Our beds had crisp white sheets and were really comfy. The showers were fab, beautifully designed walk in showers with massive shower heads! We loved the fact we could have a shop late afternoon in the adjoining shopping centre and some food and a drink in the hotel’s bar in the evening. All in all a great stay, we hadn’t expected the standard for the money we paid.
Lindsey
2023年9月
The bed was very good, the room had good curtains to block light, shower was very good, the room was clean and very quiet. Breakfast was okay, could have done with better bread. The hotel sent instructions for the parking - follow these, it will save you a lot of hassle.
Lolli
2023年5月
The hotel looks fresh & new; it is quite large; located in the city center; there are restaurants & shopping center in the vicinity; the hotel has a good bar with food; the beds are comfortable; it takes 15 minutes to get to the airport, the train station is 5 minutes walk. The city is very quiet.
Boris
2023年1月
Easy to locate, very clean and a professional staff that just make you feel at home. From the reception to the bar/restaurant staff, you feel welcome. I will not hesitate to come back when next I have a lay-over in Charleroi.
Felix
2023年7月
The hotel was perfect. It was located right at the centre of Charleroi. There was a big shopping mall right next to the hotel. We were a family of 4 so there was enough space for us in 1 room! They have a private parking, but its most likely full since they use the parking for the shopping mall as well. But we were lucky to find one, so it might be difficult for others. The hotel was safe and comfortable. The bathroom was big too. The staff was so nice and communicated with us in english!
Anonymous
2023年7月
All the staff we interacted with, special mention to Mike Andreoli at the reception at night who was tireless! His availability and wiling to solve an issue we had with the taxi that was supposed to pick us up at the airport! The breakfast with plenty of options, all fresh. The usual quality of the rooms and beds at a Novotel. The location, right in the city centre, convenient and quick access from the airport, perfect for a quick stroll and a short walk of the Charleroi Central train station where we went when we left the city. For those with car there's an underground car park right below with direct access to the hotel and a discounted price for guests. I don't usually give a perfect score, but in fact it fulfilled all that was expected and more. That one night stay was a perfect start for our mini vacation.
Rui
2023年3月
Great room and an excellent bar and restaurant area. The room had great facilities and was perfect for an unexpected overnight stay.
Esther
2023年7月
Really nice modern hotel in center of Charleroi . Good bicycle storage inside . Reception was very friendly. Spoke English which made conversation easier . Really nice room - 437 - with view of the square . Very clean bathroom and comfortable bed. Close to many restaurants. Their on-site restaurant was closed but we walked about 300m. to a nice restaurant called “The Huggy Burger” . Very nice breakfast in a comfortable area of the hotel .
Dr
2023年5月
Novotel is always a good value and comfortable hotel whatever city
Andy
2023年7月